About The Hoffman Agency

Company History

Serving insurance consumers since 1964 with multiple locations across Western Iowa, The Hoffman Agency offers old-fashioned customer service combined with today’s technology to provide the high quality, professional, personal insurance services you deserve. Our business is based on the premise that every client presents a unique set of insurance needs and risk exposures that warrant the highest quality coverage and maximum value possible.

As an Independent Insurance Agency, we represent a carefully selected group of reputable and competitive insurance companies dedicated to providing superior coverage and customer service at an economical price. We are passionate about our commitment to protecting the things that you value most, taking the worry out of your life so you can get on with living it!

Our Client Commitment

Trusted Choice® Pledge of Performance

Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

• Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
• Guide you through the claims process for a prompt and fair resolution of your claim.
• Help you solve problems related to your coverage or account.
• Explain the coverages and options available to you through our agency, at your request.
• Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
• Use our experience and multiple company relationships to customize your coverage as needed.
• Commit our staff to continuing education so they may be more knowledgeable in serving you.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.

At The Hoffman Agency, we pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.