Reporting A Claim
Unfortunately claims happen. As our valued client, we want you to know what to expect if you have the misfortune of suffering a loss before it happens.
Contact your dedicated agent as soon as you are able so we can submit and process your claim as quickly as possible. Processing claims are part of our responsibilities and our agents will do all they can to help you make it through the claims process.
To report a claim choose one of the locations below to search for an agent nearest to you.
- Charter Oak
- Dow City
- Ida Grove
- Mapleton (Home Office)
- Missouri Valley
- Sergeant Bluff
The Claims Process
Report damage as soon as possible after it has occurred by calling our office. If we are unavailable please leave us a message including your name, phone number and description of the item damaged, such as the address of the property damaged or the year, make and model of a specific automobile. Rest assured we will submit your claim as quickly as possible based on your detailed phone message and follow up with you within 48 hours of the claim being submitted to confirm the submittal.
You should be contacted by your provider within two days, at which time they will provide further instructions and aid in the settlement of your claim. If you are not contacted within three days following the submittal of your claim, please call our office right away so we may assist in this process.
Auto: If you are involved in an automobile accident: do not move your vehicle until instructed by law enforcement (unless safety issues are a factor), call the police, make note of the other person's name, address, phone number, insurance provider name and policy number, contact information for any witnesses, and license plate number(s).
For All Claims:Take all necessary precautions to protect the property from further damage or potential liability situations, however, do not make any repairs until authorized by your insurance provider. Be sure not to discard any damaged items. Do not admit fault or responsibility. These actions will help expedite the claim process and fulfill your contractual duties as indicated in your insurance policy.
Keep copies of any documents that may be important to settling your claim, such as police reports, receipts, or notes of conversations. Please respond promptly to any communication you receive from the insurance provider or our office and be sure to cooperate fully with any request.
One of the most important reasons you do business with The Hoffman Agency is the prompt and personal assistance we provide in the unfortunate event of a loss. Please feel free to call us at any point during the claims process. We are here to help you any way we can.
Thank you for allowing our agency to protect you and the things you value most against risks of financial loss. We hope that your insurance coverage will provide you with security and peace of mind knowing we are here when you need us.